Perhaps you have what others would consider an unconventional business in that you don't have a retail location where shelves are stocked, audits are conducted, and field managers are visiting you every quarter, so how could you possibly benefit from field management software? The answer might surprise you. No matter what you business you are in, chances are there is a way to make field management software work for you.
For instance, businesses like gas stations and convenience stores, while they may still have shelves of product to stock on the inside, still benefit from field management software but at the higher-up level. Management uses this software to measure KPIs like service levels and customer service/satisfaction and how the metrics from one location compare to those of the other locations that they own.
Construction sites also use field management software. While this software is still perfectly capable of measuring the performance of individual employees and the progress of a specific project, this field particularly benefits from such a software package because of the immense amount of paperwork they handle with every project. It is significantly easier for them to access digital forms in greater numbers, especially when they either have many to print for one specific job or several for multiple customized projects.
Even cable television providers are hopping on the field management software bandwagon, and it makes sense why. Technicians going out into the field to service homes and businesses is nearly parallel to field reps going out into the field and servicing stores. These companies can use field management software to track where their technicians are at any given moment and how they are doing at that location.
Also, the same features that usually help stores during an audit or a routine field rep visit, like the geo-tagging of photographs and the near-instant logging of customer complaints the moment they arise, can benefit cable TV technicians as well. With this software, the tech might even have an answer for the customer before they leave the location.
So basically, if you own a business, you can benefit from field management software. The key is in figuring out how to best customize it to meet the needs of your organization, and these examples serve to prove that yes, it can be done.
Now that you know for a fact that field management software could benefit your business, it's time to sign up for a package today! See how you stack up against your peers by clicking below to receive our free Field Force Productivity Assessment.