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Retail Greatness Blog

Boosting Your Team's Happiness in Order to Reduce Turnover


As a manager, your duty to your team goes beyond making sure they meet all of the goals that you set for them -- it is also important to ensure that morale is high and that your team's needs are being met so that you can reduce the number of employees that you would lose insofar as turnover is concerned.

Topics: Field Manager Greatness field force management training your field force happiness two-way communication

The Ultimate Skills for Successful Field Force Management

I recently had lunch with a friend who supervises a large sales force. Mark — we'll call him explained that he used to love working in sales, but since he became a supervisor, he often dreaded coming to work. He felt he knew the job, but he did not have the "secret skills" needed to successfully supervise his team. He just wanted to be good at his job again, but he had no clue where to start.

I spoke with Mark on several occasions, and I noticed four key ingredients as he was asking himself, "what are the makings of a great field force supervisor?"

Now let's face it, that is a great question every sales force team leader must ask. So let's answer it right here. Ready?

Topics: Field Manager Greatness Field Executive Greatness field force management leadership improving field force management field management

Tips and Tricks for Effectively Managing a Remote Workforce

When managing a remote workforce, you want to get the maximum value from your payroll expense. Considering this is the largest expense for your business, you want to be sure your payroll hours are being used efficiently and productively.  So how do you manage your workers? Here are a few of our favorite tips and tricks to help you more effectively manage your remote workforce.

Topics: Field Manager Greatness Field Executive Greatness field force management managing a field workforce