Are you doing everything you can to ensure the best, most profitable outcomes with your retail field sales and/or service team? The odds are overwhelmingly negative that you're not. Few companies have the means to measure what needs to be measured -- and the levers to pull to get those metrics perfect. Even some that do have to tools lack the people and process to extract maximum value from their use.
As a technology provider, we get to see a lot of "other people's" mistakes -- both before and after they become customers, and working with them to improve gives us a unique perspective into the good, bad, and ugly of retail execution management.